Overview
At Renvox Nutrition, customer satisfaction is our priority.
This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds are accepted. Please read this policy carefully before submitting a return request.
Return Eligibility
To be eligible for a return, all of the following conditions must be met:
The item must be unused and in its original packaging
The return request must be submitted within 30 days of purchase
A valid proof of purchase (receipt or order confirmation) is required
Items that do not meet these conditions will not be eligible for return.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or refunded:
Opened or used dietary supplements
Perishable goods (including protein products)
Gift cards
Downloadable or digital products
Personal care items
Important: Once a supplement package has been opened, it is considered non-returnable.
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If your refund is approved:
The refund will be processed within a few business days
The amount will be credited to the original payment method
Processing times may vary depending on your bank or payment provider
Late or missing refunds
If you have not received your refund yet, please follow these steps:
Check your bank account again
Contact your credit card company, as processing times may vary
Contact your bank
If you have completed all of the above steps and still have not received your refund, please contact us.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange:
Contact us before sending the item back
Provide order details and photos if requested
Do not return the item without confirmation
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping Returns
Customers are responsible for return shipping costs
Shipping costs are non-refundable
We recommend using a trackable shipping service or purchasing shipping insurance
We cannot guarantee receipt of returned items without tracking.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need Help?
If you have any questions regarding refunds, returns, or exchanges, please contact us at:
Email: info@renvoxnutrition.com
Final Note
All products sold by Renvox Nutrition are dietary supplements intended for personal use only.
Please review product information carefully before placing your order.
Â